Human Technology and Organisations Research Group

How can organisations integrate AI into enterprise systems without losing sight of human needs? In a new publication, Beni Suranto, Åsa Cajander and Ramesh Lal explore tensions that can arise when AI becomes part of collaborative UX design. Based on a structured review of previous research, they identify six recurring tensions, including fairness versus bias, […]

A new study published in DIGITAL HEALTH explores which information patients consider especially sensitive in their electronic health records. The study is based on survey responses from 4,459 users of the Finnish national patient portal My Kanta. Mental health information was by far the most commonly mentioned type of sensitive information. Patients who had received […]

Digital systems at work are often procured, designed, and evaluated one system at a time. But employees rarely work that way. Their daily tasks typically involve moving between several systems, tools, and workflows, which together shape both performance and well-being. In a new article in Behavior & Information Technology, Marta Larusdottir and Åsa Cajander examine […]

AI och automatiserade triagesystem blir allt vanligare i svensk primärvård. Förhoppningen är ofta att tekniken ska effektivisera arbetet, förbättra tillgängligheten och avlasta vårdpersonalen. Men hur påverkas egentligen sjuksköterskornas arbete när AI blir en del av vardagen? I en ny studie har vi intervjuat 29 sjuksköterskor som arbetar med ett AI-stött triagesystem där patienter beskriver sina […]

In a new paper, Andreas Bergqvist, Niklas Humble, Mats Daniels, and Åsa Cajander investigates how AI influences work engagement among IT professionals in the Swedish IT-sector. 28 qualitative interviews were studied through the job demands resource model. The findings show how emerging technologies such AI can contextually affect both resources and demands in the work […]