How can organisations integrate AI into enterprise systems without losing sight of human needs?
In a new publication, Beni Suranto, Åsa Cajander and Ramesh Lal explore tensions that can arise when AI becomes part of collaborative UX design. Based on a structured review of previous research, they identify six recurring tensions, including fairness versus bias, automation versus human agency, explainability versus usability, and inclusivity versus standardisation.
The authors propose the HCAI CUX framework, which connects these tensions to five principles of Human-Centered AI: transparency, user empowerment, fairness and inclusion, iterative co-creation, and accountability.
The framework provides practical guidance for designing AI-supported enterprise systems that are not only efficient but also transparent, inclusive, and accountable.
The publication is written by Beni Suranto, Åsa Cajander and Ramesh Lal and published in Procedia Computer Science as part of the Eighth Information Systems International Conference.
You find the publication here: https://pdf.sciencedirectassets.com/280203/1-s2.0-S1877050926X20105/1-s2.0-S1877050926022775/main.pdf?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEDkaCXVzLWVhc3QtMSJGMEQCIAnnQHCpD319MMba6NBGz5TRe3wNJa57U98sR%2FjrB3YuAiBtAzGa4D6bxhsMubN0OKkhdBqHNPmDlOMiIsG68QBsDSqzBQgCEAUaDDA1OTAwMzU0Njg2NSIM5YXl6iPSpMUvnp4OKpAFYH95LPRszth%2FVAL9NgblwZ%2BSgGdW2iz0vqgeR%2F%2BSPfOgzx3aH7EpMvCrb%2BWdthJ%2Bc8DKXOPYw7Zn%2B8qhf8TcS6GY%2BA5bMfcneK2pYGeLRYV2Yjq0l0GpNBgqvVFQEcpUlp%2BdGk7R8GLVPmXM5C5SMI0HzgbR8GNajgAmh6RBR7Dv4qQ8Ebc1v8PUEsgwr2tfsDMy4f8q3ow5HmJR5NeX60tfhOj4CehzCIth96m%2BI4XLKU1ozle3V%2Fj8Xv8GNL5OHuaK%2Bdr8f4IyreWC6usN7wIXDNAUof7HMUuhlUIFFH60Qb7Jur6IdaZK8xjL6gsZHfOwwUoPOmMlIyTaB%2BGs8Zk9nPUeMzur02GwUb7fnOU2vuyZiRXTAvsWzeOxteHnIYnYD38SZouaxpWV42352KBD29zwXF6%2BHPrjRU%2Fk7Dm%2BHN%2FR6wGw86wtJjeyEnru7T%2F8oG%2B4zhgKrbSMMSlvW6PNCk55MITEwNXzKDCODVfjSUmaKd9k0HaUGKe6%2FUJS9JmZPdzViVEm%2FVQfArKS%2B3Rxl51sy4CQk0LqWzrhIiq1Ota90ZLEVJKnn9e8iU2CYLnu2zoAw9MCPX5GX5lJ7t1FpA%2B3dO7rwl1ERPKko3zyCVT2bVScqGGoGhvrwIk2Z0SdSm%2BUe%2FGdPcpK9Wzv8DVi1NKrZ6X%2FPiQ9vCjPHWvX2kIElKZhi%2FxnMCF6PSAw1RgZzRjld%2FHhW0shlCB1tzpub8hSd8w3JLKnPK6qNkRBaNuHCoP4NAn%2F2vFmnkS8Q8k7JokfG1z5Ma2wh710d%2BFMiYzNewcQHTX%2BJgwP7F0Vsb86b%2Fy%2FSe0IO9CX9bExQzJrYlQiBay0LmuU5J0csJduREXvyc40CqmgBCwujeIw0ov90wY6sgENaceDIckMbwR4ZdiuopR4lTonNtIjAVewuz6HtwWY5gPfRvHENsjlkaX66ZeWzkLDSDMp0Cvh7Z%2BdF1pd5gJr1Gx6GhGVgPd5tcdHKo9MIHh5OhAMhy3U7rLde%2FWSeGLYnmLep6qePz4MeElwkDAXCjfA%2B8xKuBeIbBD06kCuDImS7%2FuGfw0%2BJcvBXysAjP9Cp8O%2BxPz1aS6al8fK3G2Gv6QUdjEwk0YkgbVoQk64ZTMS&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20260814T175023Z&X-Amz-SignedHeaders=host&X-Amz-Expires=300&X-Amz-Credential=ASIAQ3PHCVTYTTG2LI63%2F20260814%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=2e8b9cbaf35e9ed9a17275dc2957605ee7cdd40ae6c76b1ab09f57ef94971c58&hash=f3cd27056510814f462cb5c4fcb445998d7daf4ffda3c8bcc23561a2fcd8bfa7&host=68042c943591013ac2b2430a89b270f6af2c76d8dfd086a07176afe7c76c2c61&pii=S1877050926022775&tid=spdf-54fa60f5-4f25-4d69-b1f1-ea13101e7b5d&sid=587d993f2bdfc94eb6692b11d33e6450138agxrqa&type=client&tsoh=d3d3LnNjaWVuY2VkaXJlY3QuY29t&rh=d3d3LnNjaWVuY2VkaXJlY3QuY29t&ua=0903065300540707505506&rr=a2b1cd34eac94e58&cc=se
